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Terms & Conditions

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Returns and Refunds Policy

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1. **Hygiene Policy**  

Due to the personal nature of our products, we cannot accept returns for items that have been opened or used. This is to maintain strict hygiene standards. As a result, all sales of such items are final, and returns will not be accepted.

 

2. **Refund Eligibility**  

Refunds are available only for products deemed faulty. If you believe you have received a defective product, you must report the issue to us within 28 days of your purchase date.

 

3. **Policy Amendments**  

We reserve the right to modify these terms and conditions at any time, without prior notice. Any changes will be posted on our website and will take effect immediately upon posting.

 

Faulty Items Return Procedure for Hair Extensions

 

We appreciate your purchase and are committed to ensuring your satisfaction. Please be aware that hair extensions cannot be returned once they have been removed from their original packaging. However, if you believe your product is faulty, kindly follow the steps below:

 

1. **Contact Customer Service**

   - If you suspect your hair extension is faulty, please reach out to our customer service team within 28 days of receipt. Provide a detailed description of the issue and include any relevant photos to help us assess the situation.

 

2. **Fault Evaluation**

   - Our team will review your claim and may provide further instructions. This could include issuing a Return Authorization (RA) number, which will be required for any return processing.

 

3. **Return Shipping for Inspection**

   - After receiving your RA number, ship the item back to us using a trackable shipping method. Please note that the cost of return shipping is the customer's responsibility.

 

4. **Manufacturer Inspection**

   - Upon receipt, the item will be sent to the manufacturer for a detailed inspection to determine if the product is faulty. This process may take up to 30 days.

 

5. **Inspection Results**

   - Once the inspection is complete, we will inform you of the manufacturer's findings:

     - If the product is deemed faulty, we will issue a partial or full refund, depending on the nature of the fault. Refunds will cover the cost of the hair extension but will not include any service or fitting fees.

     - If the product is found to be in working order, it will be returned to you, and no refund will be issued.

 

6. **Final Decision and Notification**

   - You will receive an email with the final decision, including any refund details or notification of the item's return.

 

7. **Contact Information**

   - For further inquiries or assistance, please reach out to our customer service team at [manetailorhair@gmail.com].

 

Thank you for following this procedure and for choosing our products. We appreciate your cooperation and understanding.

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Aftercare Products Policy

 

To maintain the quality and longevity of your hair extensions, we strongly recommend using our specially formulated aftercare products. Here are important details regarding their use:

 

1. **Recommended Products**  

   We offer a range of aftercare products specifically designed for hair extensions. These products are sulfate and paraben-free, ensuring they are gentle and effective in preserving the condition of your extensions.

 

2. **Importance of Using Recommended Products**  

   Using our recommended products helps to prevent common issues such as dryness, slippage, or bond deterioration. Failure to use these products may lead to problems with your extensions, including but not limited to drying out, slippage, and crumbling of bonds.

 

3. **Liability Disclaimer**  

   We will not be held responsible for any issues arising from the use of non-recommended products. This includes any damage, deterioration, or faults in your extensions resulting from improper aftercare.

 

4. **No Refunds for Faulty Extensions**  

   As we are not covered by our supplier for issues related to the use of non-recommended products, no refunds will be issued for faulty extensions resulting from improper aftercare.

 

For optimal results and to ensure the best care for your extensions, please use our recommended aftercare products and follow our aftercare guidelines. If you have any questions or need assistance with product recommendations, please feel free to contact us.G

 

Holiday Hair Policy

 

We understand that you want to enjoy your holiday without worrying about your hair extensions. However, please note the following terms regarding the care and condition of your extensions while traveling:

 

1. **Liability for Hair Extensions on Holiday**  

   We cannot be held responsible for any damage, deterioration, or changes in the condition of your hair extensions while you are on holiday. Exposure to different climates, water, and environmental factors may affect the quality of your extensions.

 

2. **Recommendation for Travel**  

   We recommend traveling with an older set of extensions if you are going on holiday, particularly to hot or humid climates. Newer extensions may dry out more quickly due to extreme weather conditions.

 

3. **Color Changes in Blonde Extensions**  

   In rare cases, blonde hair extensions may turn an orange or yellow tint while on holiday. This is often caused by exposure to hard water, which contains a high level of oxidized minerals. Certain hotels may have water with these qualities, which can alter the color of blonde hair extensions.

 

4. **Sun Protection**  

   We recommend using mineral-based sunscreens while on holiday, as chemical-based sunscreens can sometimes negatively interact with hair extensions, potentially causing discoloration or dryness. Mineral-based products help protect both your skin and your hair from harsh sun exposure without causing damage to your extensions.

 

5. **Recommended Products for Maintaining Color**  

   To help prevent or correct any orange or yellow tones that may appear in your extensions, we recommend using **Color Wow Dream Filter** as a pre-shampoo treatment. This product helps to remove minerals and pollutants that can alter the color of your hair, leaving it looking fresh and vibrant.

 

6. **Remedy for Discoloration**  

   If discoloration does occur, we also offer **Malibu hard water sachets** that can help remove unwanted orange tones and restore the original color of your extensions. 

 

7. **Acceptance of Risk**  

   By purchasing new hair extensions before a holiday, you acknowledge and accept the potential risks outlined above. Please carefully consider these factors before deciding to invest in a new set of extensions if you will be traveling.

 

We appreciate your understanding and encourage you to take proper precautions to maintain the quality of your hair extensions during your holiday.

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Services by Other Salon’s Policy

 

This policy details our position regarding hair extension services performed outside of our salon:

 

1. **Liability Limitation**

 

We cannot accept any responsibility or liability for issues or complications that arise if you have your hair extensions cut, topped up, removed, or refitted by any individual or salon other than ours. This includes, but is not limited to, problems related to the fit, appearance, or integrity of the extensions.

 

2. **Service Quality and Warranty**

 

Our salon guarantees the quality and workmanship of our services only when they are performed by our trained and certified professionals. Any alterations or services provided by other individuals or establishments may impact the performance and appearance of your extensions and are not covered under our warranty or service guarantees.

 

3. **Risk Acknowledgement**

 

By choosing to have your extensions serviced elsewhere, you acknowledge and accept the potential risks associated with such actions. These risks include, but are not limited to, damage to the extensions, improper fitting, or other issues that may affect the overall quality and longevity of the extensions.

 

4. **Consultation and Advice**

 

We recommend consulting with our salon before making any decisions regarding extension services performed by others. Our team can provide guidance and advice to help ensure that your extensions remain in optimal condition and to address any concerns you may have.

 

5. **Restoration and Repair**

 

Should you experience any issues after having your extensions serviced by another provider, we will be happy to assess the situation and provide recommendations. However, any corrective work or repairs required as a result of external services will be subject to additional charges.​​​​

​Cancellations, Non-Refundable Booking Fees, and No-Shows Policy
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1. **Non-Refundable Booking Fees**
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A non-refundable booking fee is required for every appointment. This fee will be credited towards the final balance of your service(s). 
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2. **Cancellation and Rescheduling**
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- **Cancellation or Rescheduling within 72 Hours**: If you cancel or reschedule your appointment within 72 hours of its start time, your booking fee will be retained by the salon.
- **Advance Notice**: If you are aware that you cannot attend your appointment, please notify us as soon as possible. We will do our best to reschedule your appointment and transfer your booking fee where possible.
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3. **Hair Extension Appointments**
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- **Cancellation of Hair Extension Appointments**: Please note that booking fees for hair extension services are non-refundable in the event of cancellation.
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4. **Payment Requirements for Future Bookings**
 
- **Full Payment Requirement**: We reserve the right to require full payment before scheduling any future appointments if there has been a history of late cancellations or no-shows. This payment will be treated as a booking fee and will be retained in full in the event of a late cancellation or no-show.
- **Late Cancellation Charges**: If no booking fee is taken and you cancel within 24 hours of your appointment, we reserve the right to charge a late cancellation fee of 50% of the total appointment cost. Additionally, full payment will be required in advance to book any future appointments.
 
5. **No-Show Policy**
 
- **No-Show Consequences**: If you do not show up for your appointment and fail to contact the salon, you may be removed from the booking system. To book a new appointment, you will need to pay in full in advance.
 
6. **Contact Information**
 
For any questions, rescheduling, or cancellations, please contact us as early as possible. We appreciate your understanding and cooperation.
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Lateness Policy
 
We understand that delays can happen. To help us manage our schedule and ensure that all clients receive the best possible service, please adhere to the following guidelines:
 
1. **Notification of Lateness**  
   If you anticipate being late for your appointment, please notify us as soon as possible. We may be able to accommodate a short delay.
 
2. **Allowance for Delays**  
   We typically allow a grace period of up to 15 minutes. However, if you are more than 20 minutes late, we may need to cancel your appointment to prevent delays for other clients.
 
3. **Cancellation Terms for Late Arrivals**  
   If your appointment is cancelled due to lateness exceeding 20 minutes, the cancellation terms outlined in our policy will apply. This means that the non-refundable booking fee may be retained by the salon, and any applicable charges for late cancellation may be enforced.
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Appointment Changes Policy
 
As a small business with limited staff, please be aware that we may occasionally need to change your appointment date or time. Additionally, due to staffing needs, another team member may occasionally need to carry out your service. We appreciate your understanding and flexibility in these situations.
 
If any changes are necessary, we will notify you as soon as possible and work to accommodate your scheduling needs. Thank you for your patience and cooperation.

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